Utility Services
Water and Sewer ServicesResidential Service
To start, stop or change water and sewer services at your personal residence, contact the Customer Care Center at (702) 267-5900 or visit our office location in the Development Services Center on the first floor of City Hall, 240 Water Street, Henderson, NV 89009. A deposit may be required when requesting service. Personal identifying information may be requested to establish service or to make changes to an existing account.
Business, Irrigation, Property Management, or Commercial Service
To start, stop or change water and sewer services at a business, irrigation or commercial property (including residential property managed by a party other than the property owner) submit an Application for Service to the Department of Utility Services by telephone at (702) 267-5900, facsimile at (702) 267-5901, by mail or in person at our office location in the Development Services Center on the first floor of City Hall, 240 Water Street, Henderson, NV 89009. A deposit may be required when requesting service. Personal identifying information may be requested to establish service or to make changes to an existing account.
Protecting Your Identity
The Department of Utility Services has partnered with Experien to help protect you from identity theft and to assess deposit requirements. Personal identifying information may be requested to open or change your account over the telephone. This information is not stored within our system, but rather used by Experien to verify your identity. If you would prefer to not provide the information, you may open your account in person using your photo identification, at our office location in the Development Services Center on the first floor of City Hall, 240 Water Street, Henderson, NV 89009.
Deposits and Refunds
You may be required to provide a deposit.
For residential service, the deposit is a minimum of $150. The deposit is due when you request service.
For non-residential service, the deposit is based on either the three highest bills at the property within the last 12 months or standard deposits for new services.
A deposit may either be applied as a credit on your account when twelve months of service have passed with no delinquent bills, or applied to your closing bill upon discontinuance of service. A closing bill will be generated and mailed to you within 10 business days after disconnection. If you provided a deposit for the account, it will be applied to the closing bill. If the deposit is more than your final bill, a refund check for the difference will be mailed to you.
View and Pay Your Utility Bill Online
You may view your account information and pay your utility bill online by using your account number and a four-digit Personal Identification Number (PIN). You may enroll for online payment and receive a PIN using your account number, last name, and the amount due on your last bill. You can pay your bill using your Visa, Master Card, Discover or Diners Club credit card through our secure online system.
Sign-up for Automatic Bill Payment (Direct Pay)
You may sign-up for Direct Pay and have your payment automatically withdrawn from your checking account. You will still receive a bill in the mail showing the amount due and the date your account will be debited. Click here to download a Direct Pay form. You may not set-up automatic payment online.
Mail the completed Direct Pay form to:
City of Henderson –
Dept. Utility Services
Attn: ACH
P.O. Box 95050 MSC 125
Henderson, NV 89009-5050